FAQ
What shipping time should I expect?
Our shipping time is 3-5 working days within Germany
Outside Germany, shipping time is 3-8 working days
Please note that delivery delays may occur for large orders, discount promotions and on certain holidays. We always endeavour to meet these delivery times, but delays may occasionally occur.
How do I find out if my order was successful?
After completing the order process, you will receive an order confirmation by email. If you have not received an order confirmation, please contact our customer service.
How much are the shipping costs?
Shipping costs 4.95€ within Germany. For purchases over 80€, shipping is free throughout Europe.
Shipping within the EU costs in
Zone 1: 7.95€,
Zone 2: 9.95€
Zone 3: 12.95
All additional information can be found in the section:
How do I best care for my product?
You can find the care instructions on the respective care label, which is in the package If you have any further questions, please feel free to contact our customer support (service@hard-nights.com) turn around.
Shipping
Can I track the delivery of my order?
Once your order has been processed, you will receive a shipping confirmation email with your tracking reference and a link to our shipping provider's website where you can track your order.
Can I change the delivery address after placing the order?
If part of your address is missing or there is a typo in the address, please contact our customer support (service@hard-nights.com) However, we can only change the delivery address if the package has not yet been sent to the shipping service provider.
If the package is already on its way, you have the option of changing your address yourself using the tracking link.
The tracking link is in the shipping confirmation.
Please note that this is only possible once the package has left our warehouse and has been scanned by the shipping service provider.